Question 1

What if I am late to my booking?

Accepted Answer

If no one arrives within 30 minutes of the start time, the booked space is no longer guaranteed and may be cancelled, with your deposit being charged as a cancellation fee. If you are late please be mindful we do not have a phone number and do not ask you to contact the venue, because contacting the venue will not change the procedure outlined above.

Question 2

Can I arrive at a different time to the session start time?

Accepted Answer

If you plan to arrive later than the start time of your booked session, this is permitted if Dirty Sultan is notified at the time of booking, although the minimum spend and finish time of the booking will still be the same. If no one arrives within 30 minutes of the start time, the booked space is no longer guaranteed and may be cancelled, with your deposit being charged as a cancellation fee. The start time can not be changed on the day of the booking. If you are late please be mindful we do not have a phone number and do not ask you to contact the venue, because contacting the venue will not change the procedure outlined above.

Question 3

Will my group receive express entry?

Accepted Answer

We always endeavour to get our booth booking guests inside the venue first, and we can do this for the recommended number of guests that are assigned to your booked space.    If you have additional guests coming more than 30 minutes later, we apologize but they may need to line up to enter the venue.

Question 4

Can I pre-order?

Accepted Answer

We do accept pre-orders over $300. For smaller orders we ask that you please order a-la-carte on the day, and we assure you our food service is quick enough to render pre-ordering unnecessary.

Question 5

Are there any hire fees?

Accepted Answer

We do not have hire fees on any of our bookings, only deposits and minimum spends. Please read the minimum spend section of the FAQ to learn more.

Question 6

How do the minimum spends work?

Accepted Answer

Some booth bookings do not require a minimum spend, and only require a deposit. This deposit is paid online when booking and can be used in the venue on food, drinks and/or shisha. For booths that do feature a minimum spend, $50 is paid online as a deposit, and the remainder is to be paid upon arrival. All of which then  becomes a bar tab of credit to use in the venue on any combination of food, drinks and/or shisha, for the duration of your booking. To make this process as quick and smooth as possible we ask that this be paid by 1 person. The minimum spend can not be made up by the individual spending of those within a group paying and ordering separately, as this is impossible to track within a busy venue with multiple groups.

Question 7

Can I bring decorations?

Accepted Answer

Guests are more than welcome to have some decorations as long as they remain inside the booked area and are able to be quickly set up and packed down (as there may be other bookings before and after yours in the same space).

For example, balloons inside a booth are permitted, but A-frame welcome signs next to an area are not permitted.  If you are unsure please contact the bookings team at bookings@dirtysultan.com

Question 8

What is the cancellation policy?

Accepted Answer

Should you need to cancel your booking, please contact bookings@dirtysultan.com   Deposits can be refunded (less transaction fees incurred)  if more than 30 days of notice is given. If the booking is cancelled within 30 days of the booking, then the deposits will be charged as cancellation fees.   Please see the COVID section of the FAQ for information about cancellations due to COVID.

Question 9

Can I bring additional guests?

Accepted Answer

You are welcome to bring additional guests but we do not guarantee seating for any number higher than what is recommended for your booked space. If you bring additional guests that do not fit in the booked space, they may need to stand. But as always, our friendly team will do their best to accommodate.

Question 10

Does a booth booking require a deposit?

Accepted Answer

There is a $50 deposit per booth (not per person) required for online bookings, and this is then credit for you to use inside the venue. For information regarding how this deposit relates to cancellations, late arrivals, and rescheduling, please see the relevant sections of the FAQs

Question 11

Can I reschedule my booking?

Accepted Answer

Should you need to reschedule your booth booking, this can be done without requiring a new deposit if Dirty Sultan is notified (with a new date provided) more than 10 days before the booked date. If you wish to reschedule within 10 days of the booked date, then this will be deemed a cancellation and the deposit paid will be charged as a cancellation fee.

Question 12

What is the dress code?

Accepted Answer

Please dress worthy of meeting the Sultan. We ask that the overall attire of our guests is not casual, and decisions of Dirty Sultan management and security are made based on the outfit as a whole. Below is a list of what is not permitted: No fighting, surf or skate branded clothing No sporting team jerseys or shirts No shorts No hoodies No bum bags No thongs or sandals No skate shoes No ‘fancy dress’, costumes or novelty items No baseball style caps No beanies No T-Shirts after 10pm on Fridays and Saturdays Please note that ultimately it is the decision of Dirty Sultan management and security if an individual's dress is acceptable for the venue, and above items pay be permitted in certain circumstances.  The restrictions on dress may be relaxed or made stricter by Dirty Sultan management and security at any time.

Question 13

What are the drink prices?

Accepted Answer

We apologize but these can not legally be displayed publicly. Please contact our team directly at bookings@dirtysultan.com to obtain a full copy of our drinks menu with pricing.

Question 14

Do you offer bottle service?

Accepted Answer

VIP bottle service is always available to those with seating or a booth booking, and each purchase of a bottle of spirits comes with a sparkler, 3 bottomless mixers and a VIP waitress to serve the drinks at your area.   Pricing can not legally be displayed online, but you can contact bookings@dirtysultan.com to request a copy of the drinks menu with pricing.

Question 15

What time does table service and food service end?

Accepted Answer

Food and table service are available until 9pm, although this may differ on some Thursdays and Sundays   For our 10pm-2am booth bookings, table service is not available but VIP bottle service is. Please see the bottle service section of the FAQ for more information.

Question 16

Do I need a booking to come?

Accepted Answer

There are 2 options for coming to Dirty Sultan, coming with a booth booking or coming as walk-ins. Booth bookings are made via the website at www.dirtysultan.com/book-online and must be made more than 10hrs prior. For walk-ins we offer spaces such as the dining tables, and we can usually accommodate groups up to 5 with seating, although there may be a wait time on Friday and Saturday evenings.

Question 17

Do you have a phone number?

Accepted Answer

We apologize but we do not have a phone number for receiving calls as all of our bookings are now booked via the website. If you have a question that is not answered here, you are welcome to email bookings@dirtysultan.com and our team will assist you.

Question 18

Is your food Halal?

Accepted Answer

Yes it is! We do not cook with pork or alcohol and our meat suppliers are Halal certified.

Question 19

Are there surcharges on weekends/public holidays?

Accepted Answer

At Dirty Sultan there is no surcharge for weekends, but a surcharge of 15% does apply to all transactions on public holidays.

Question 20

Are minors able to attend?

Accepted Answer

We apologize but we can not admit minors in Dirty Sultan at any time while it is open to the public. This unfortunately includes babies and small children, and applies to both booth bookings and walk-ins. Minors are permitted in private functions in The Rose Room and private functions with the entire Dirty Sultan rooftop. Please be aware rooftop booth bookings are not private functions.

Question 21

Can I bring outside food?

Accepted Answer

If you wish to bring a cake, you are welcome to do so! Cakes are to be given to staff on arrival and stored in our kitchen, can be brought out for celebrations, and are then plated by the chef and served by our staff. The cakeage fee for this is $3 per plate. If you wish to bring other outside food for consumption inside the venue (eg. cupcakes, desserts, other baked goods) we apologize but this is not permitted. We ask that you instead consider ordering items from our dessert menu.

Question 22

What is the tattoo policy?

Accepted Answer

Face or head tattoos are not permitted, and any individuals with gang-related tattoos can not legally enter the premises. Neck tattoos may be permitted if consent from Dirty Sultan management or security is given. We hate to generalize with our rules, and if you believe your tattoo should be permitted you are welcome to contact us via email (bookings@dirtysultan.com) or instagram with a photo for management to review.

Question 23

Do you provide parking?

Accepted Answer

Dirty Sultan provides discounted parking to guests who park at McWhirters Secure Parking. For those who enter after 4pm and exit before 5am, their ticket (when validated) will be $8. To validate your ticket please present it to the bar staff while in the venue.

Question 24

Can I have Shisha at my Dining Table or Booth?

Accepted Answer

Our Shisha is only permitted inside the dedicated Shisha Lounge and is not available at the Dining Tables or Booths.

Question 25

Can I have Food & Drinks inside the Shisha Lounge?

Accepted Answer

During the shisha bookings, Food & Drinks are not permitted inside the dedicated Shisha Lounge.

Question 26

What are the rules for cancelling/rescheduling due to COVID?

Accepted Answer

If covid restrictions make your booking impossible for both you and Dirty Sultan (such as a lockdown) then we will happily refund any deposits made (less transaction fees incurred) or assist your group in rescheduling. If your booking is impacted but is still able to go ahead, then our standard rules for cancelling and rescheduling apply (see the Booths section of the FAQ).

Question 27

How is the shisha booked?

Accepted Answer

The Sultan’s shisha lounge is a private room within the venue which is booked with the wait staff on the day and can not be pre-booked. The shisha is not available at our booths and is only in the shisha lounge. Our typical booking period is 30 minutes although longer bookings are possible. We recommend booking in your shisha as soon as you arrive at the venue. For more information on this and our pricing, please contact our team at bookings@dirtysultan.com.

Question 28

How much does a Shisha booking cost?

Accepted Answer

To find out information about our Shisha pricing, please contact our friendly team at bookings@dirtysultan.com with the subject line as Shisha Pricing.

Question 29

How long is a Shisha Booking?

Accepted Answer

Our typical booking period is 30 minutes although longer bookings are possible.

Question 30

Where is the Shisha Lounge?

Accepted Answer

The Shisha is available within our private dedicated Shisha Lounge upstairs on the Dirty Sultan Rooftop.

SHISHA INFO