Frequently asked questions

Booth Bookings

How do the minimum spends work?


Some booth bookings require a minimum spend. All online bookings require a $50 deposit, and if there is a minimum spend, the remainder is to be paid upon arrival. All of which then becomes a bar tab of credit to use in the venue on any combination of food, drinks and/or shisha, for the duration of your booking. To make this process as quick and smooth as possible we ask that this be paid by 1 person.

Alternatively, a tab can be created on arrival with a credit card and ID and at the end of the booking this bill can be split (but only by splitting the amount evenly between the number of guests, they can not pay for individual items off of the tab). If at the end of the tab the amount is less than the minimum spend, the difference will be charged to the card.

The minimum spend can not be made up by the individual spending of those within a group, as this is impossible to track within a busy venue.




Can I arrive at a different time to the session start time?


If you plan to arrive later than the start time of your booked session, this is permitted if Dirty Sultan is notified at the time of booking, although the minimum spend and finish time of the booking will still be the same.

If no one arrives within 30 minutes of the start time, the booking is cancelled and the space opened up to the public, so please let us know if you will be arriving later.

The start time can not be changed within 10 hours of the booking.




Does a booth booking require a deposit?


We do require a $50 non-refundable deposit to be paid online at the time of booking, and this is then credited to your tab on the day.

Should you need to reschedule your booth booking, this can be done without requiring a new deposit if Dirty Sultan is notified more than 7 days before the booking.

If you need to cancel within 7 days of the booking then the deposit made at the time of booking will be charged as a cancellation fee.

For larger functions that are far in advance or on key dates, Dirty Sultan management may request a larger deposit to be paid.





Shisha Bookings

How is the shisha booked?


The Sultan’s shisha lounge is a private room within the venue which is booked with the wait staff on the day and can not be pre-booked. The shisha is not available at our booths and is only in the shisha lounge. Our typical booking period is 30 minutes although longer bookings are possible. We recommend booking in your shisha as soon as you arrive at the venue. For more information on this and our pricing, please contact our team at bookings@dirtysultan.com.





General

Do you have a phone number?


We apologize but we do not have a phone number for receiving calls as all of our bookings are now booked via the website. If you have a question that is not answered here, you are welcome to email bookings@dirtysultan.com and our team will assist you.




What is the dress code?


Please dress worthy of meeting the Sultan. We ask that the overall attire of our guests is not casual, and this decision will be up to Dirty Sultan management and security. Please see below for a specific list of what is not permitted:

  • No fighting, surf or skate branded clothing
  • No sporting team jerseys or shirts
  • No shorts
  • No hoodies
  • No bum bags
  • No thongs or sandals
  • No skate shoes
  • No ‘fancy dress’, costumes or novelty items
  • No baseball style caps
  • No beanies




What is the tattoo policy?


Face or head tattoos are not permitted, and any individuals with gang-related tattoos can not legally enter the premises. Neck tattoos may be permitted if consent from Dirty Sultan management or security is given.

We hate to generalize with our rules, and if you believe your tattoo should be permitted you are welcome to contact us via email or instagram with a photo for management to review.




Can I pre-order?


We do accept pre-orders of food over $300. For smaller food orders we ask that you please order a-la-carte on the day, and we assure you our food service is quick enough to render pre-ordering unnecessary.




What are the drink prices?


We apologize but these can not legally be displayed publicly. Please contact our team directly at bookings@dirtysultan.com to obtain a full copy of our drinks menu with pricing.




Do I need a booking to come?


Bookings are highly recommended but not mandatory! We accept bookings on our private booths with no minimum number of guests, and our dining tables are for walk-ins only. Please be advised that Covid restrictions are in place, we can only accept walk-ins at times when we are under our capacity.




Are there surcharges on weekends/public holidays?


At Dirty Sultan there is no surcharge for weekends, but a surcharge of 15% does apply to all transactions on public holidays.




Are minors able to attend?


We apologize but we can not admit minors in Dirty Sultan at any time unless they are guests of a private function. Only bookings in The Rose Room or bookings for exclusive use of the Dirty Sultan rooftop are classified as private functions, and standard booth bookings on the rooftop do not qualify as a private function.




Do you provide parking?


Dirty Sultan provides discounted parking to guests who park at McWhirters Secure Parking. For those who enter after 4pm and exit before 5am, their ticket (when validated) will be $8. To validate your ticket please present it to the bar staff while in the venue.




Outside Food


If you wish to bring a cake, you are welcome to do so! Cakes are to be given to staff on arrival and stored in our kitchen, can be brought out for celebrations, and are then plated by the chef and served by our staff. The cakeage fee for this is $3 per plate.

If you wish to bring other outside food for consumption inside the venue (eg. cupcakes, desserts, other baked goods) we apologize but this is not permitted. We ask that you instead consider ordering items from our dessert menu.





Dirty Sultan / Ildes Group Pty Ltd. (“Dirty Sultan,” “we,” “us,” or “our”) thanks all users (“you” or “your”) for their interest in our organisation and website www.dirtysultan.com. Use of www.dirtysultan.com and all its content which includes both written and visual information is regulated by the Terms of Use and Privacy Policy. By using www.dirtysultan.com, you recognise that you have read and agreed to these terms.

All Rights Reserved. 2020. © Ildes Group Pty ltd.

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